General Terms and Conditions

Last update: 09/02/2026

These General Terms and Conditions of Sale (hereinafter the “GTC”) govern the sale of products made through the website https://www.brix.cool (hereinafter the “Site”), operated by BrixCool, to any person placing an order via the Site (hereinafter the “Customer”).

1. SELLER IDENTITY

The products offered on the Site are sold by:

BrixCool SAS
EIN: 990 594 954
Address: 8 Rue Wilson, 68330 Huningue, France
Email: [email protected]

Publication Director: Sylvain Sipp

The Site is hosted by:
OVH – 2 rue Kellermann, 59100 Roubaix, France

2. PURPOSE

These GTC define the terms under which BrixCool markets, via its Site, brick construction products intended for private individuals and professional customers primarily located in France or within the European Union.

Any order placed on the Site constitutes full and unconditional acceptance of these GTC.

3. PRODUCTS

The products offered for sale are those described on the Site at the time of consultation by the Customer.

BrixCool makes every effort to ensure accurate presentation and description of its products. However, photographs and illustrations are provided for informational purposes only and are non-contractual.

BrixCool creations are compatible with common brick standards but are not affiliated with, associated with, endorsed by, or approved by any third-party brand.

4. PRICES

Prices are indicated in euros (€), all taxes included (TTC), excluding any delivery charges unless otherwise stated.

BrixCool reserves the right to modify prices at any time. The price invoiced is the one in effect at the time the order is confirmed.

Delivery costs are specified before final validation of the order.

5. ORDER

An order is confirmed when the Customer:

1. Selects the products,
2. Reviews the order summary,
3. Accepts these GTC,
4. Completes payment.

Any confirmed order constitutes a binding and final agreement.

BrixCool reserves the right to refuse or cancel any order in the event of a prior dispute with the Customer or suspected misuse of the ordering system.

6. PAYMENT

Payment is due in full at the time of ordering.

Accepted payment methods are those indicated on the Site at the time of purchase.

Transactions are secured. BrixCool does not have access to the Customer’s banking details at any time.

7. DELIVERY

7.1 Delivery areas

BrixCool primarily delivers within the European Union.

7.2 Delivery times

Delivery times are provided for guidance only. Any delay shall not give rise to cancellation, compensation, or damages unless required by mandatory legal provisions.

7.3 Transfer of risk

Risk transfers to the Customer upon physical receipt of the products.

8. RIGHT OF WITHDRAWAL

In accordance with applicable consumer protection laws, private customers have a period of fourteen (14) days from receipt of the product to exercise their right of withdrawal.

The Customer must notify their decision by email at [email protected].

Products must be returned:

* in their original packaging,
* complete,
* with sealed bags containing construction bricks unopened.

Return shipping costs remain the responsibility of the Customer.

9. RETURNS – REFUNDS

In the event of a defective or non-conforming product, the Customer must contact BrixCool within a reasonable timeframe.

After verification, BrixCool will, at its sole discretion:

* replace the product, or
* refund the price of the concerned product.

For professional customers, this obligation constitutes the exclusive remedy, except where mandatory legal provisions provide otherwise.

10. LIABILITY

BrixCool shall not be liable for:

* improper or unintended use of the product,
* indirect or consequential damages,
* incompatibility resulting from non-compliant use.

For professional customers, BrixCool’s total liability, regardless of legal basis, shall be strictly limited to the amounts actually paid for the products concerned during the twelve (12) months preceding the event giving rise to the claim.

Under no circumstances shall BrixCool be liable for indirect, incidental, or consequential losses, including but not limited to loss of revenue, loss of customers, reputational damage, or loss of profit.

10.1 Specific provisions for professional distributors

The distributor acknowledges acting in a professional capacity and possessing the necessary expertise to assess the suitability of the products for its customers and distribution channels. It remains the distributor’s responsibility to verify compliance with any specific regulatory or commercial requirements applicable to its market before offering the products for sale.

10.2 Product withdrawal or non-conformity

In the event of proven product non-conformity, BrixCool’s obligation shall be limited, at its sole discretion, to replacement of the products concerned or reimbursement of their purchase price.

No additional compensation, including costs related to product withdrawal, communication, storage, product recall, or loss of business, may be claimed by a professional customer without BrixCool’s prior written consent, except where required by mandatory law.

11. INTELLECTUAL PROPERTY

All elements present on the Site (texts, images, graphics, products, logos) are protected by intellectual property laws.

Any unauthorized reproduction or use is strictly prohibited.

12. PERSONAL DATA

Personal data collected in connection with orders are processed in accordance with the Privacy Policy available on the Site.

Customers have the right to access, rectify, or delete their data by contacting: [email protected].

13. GOVERNING LAW – DISPUTES

These GTC are governed by French law.

In the event of a dispute, the parties agree to seek an amicable resolution before initiating legal proceedings.

Failing this, the French courts shall have exclusive jurisdiction.
These GTC are drafted in French.

In the event of translation, the French version shall prevail.